Frequently asked questions

AVAILABILITY:


All merchandise for sale on kirkandbaker.com e-boutique is available for purchase. If you wish to order a substantial number of a particular item in our merchandise, please contact us by telephone or email.




COLOR ACCURACY:


Each item in our collection is photographed with meticulous attention to detail, and the colors shown accurately represent each product. However, it is possible that colors may vary from one device screen to another due to personal display settings.




ALL ORDER ISSUES:


Please contact us as soon as possible by telephone at (727) 537-0337 from Monday to Friday 9:00 a.m. to 6 p.m. ET or by email under the “Contact us” section. Order Tracking: To track your order, click the “your account” link located at the top (R/L) of the kirkandbaker.com website. Login, then use the menu to track your order. If necessary, please feel free to contact us by telephone at (727) 537-0337 from Monday to Friday 9 a.m. to 6 p.m. EST or by email under the “Contact us” section.




SHIPPING:


You will be prompted with shipping choices you would prefer as part of your order. Delivery costs depend on the delivery option you select. Express, Standard Overnight, Priority, Saturday Delivery, or Door-to-Door Delivery. Out of Delivery Area surcharges may apply. For furniture and large items, a transportation fee of the subtotal of the order, excluding sales tax, will be charged when your Product is ready to ship. P.O. Boxes: We do not deliver to P.O. Boxes for security reasons, kirkandbaker.com will not process any order for which a P.O. Box dress has been provided.




DELIVERY:


Goods purchased via this Website may be delivered in the United States with standard delivery procedures. Outside of the U.S. delivery is subject to each country's rules and regulations. Please feel free to contact us by telephone (727) 537-0337 from Monday to Friday 9 a.m. to 6 p.m. EST or by email under the “Contact us” section. Ground: allow between one to seven business days between the date of your order and your day of delivery 2-Day: your order must reach us before 2 p.m. EST. It will be delivered within two business days. Overnight: your order must reach us before 2 p.m. EST. it will be delivered the following business day. This option is not available for addresses in Hawaii and Alaska. If you are not sure of your zip code, please contact us at (727) 537-0337 from Monday to Friday, 9 a.m. to 6 p.m. EST, we will be happy to assist you. Priority Overnight: If your order is placed before 2 p.m. EST, it will be delivered the following business day by 10 a.m. to most areas and 2 p.m. to extended areas. Saturday Delivery: if your order is placed between Thursday at 2:01 p.m. and Friday 1:59 p.m. EST, it will be delivered on Saturday by 10 a.m. to most areas and by 2 p.m. EST to extended areas. Door-to-Door Delivery: Kirk & Baker Inc. provides door to door delivery with fine artwork and large furniture. The cost of delivery is determined by the following criteria, 1. Size and weight of artwork 2. Miles away from our warehouse 3. Time our expert installers take to install your piece in your space. 4. All International delivery available, inquire for details. Half of the estimated cost of installation and delivery will be confirmed before scheduled delivery. After completed installation all parties will sign final installation forms and final payment will be processed at this time. Customers Credit Card is required for hold on all delivery charges exceeding $5,000 USD. Delivery Rules: All Kirkandbaker.com packages are delivered in hand to their recipients. No packages can be dropped off at a mailbox. A signature is required upon receipt of your package. FedEx only accepts the personal signature of the recipient. We can deliver to your hotel. Please supply the name and address of your hotel, as well as the dates that you will be staying there, in the “comments” section when you place your order so that our team can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior announcement.




GIFTING:


Your purchases are delivered in our standard packaging unless the gifting option is chosen. Our gifting option comes in our signature box with a ribbon, with the exception of certain bulky items. When placing the gift order, it is possible to include a card for your order. You may also request a blank card that you may customize yourself. Please indicate which option you would prefer with your order in the “Comments” section of the order before placing. If you forget to include the gift option with your purchase, please contact us as soon as possible by telephone at (727) 537-0337 from Monday to Friday 9:00 a.m. to 6 p.m. ET or by email under the “Contact us” section. An order will be considered a “gift” if the civil status, last name or first name of the invoicing information is different from that of the delivery information. An invoice where the price of the items are not shown will be included in the package that is sent to the gift recipient. To request an invoice where the price is not shown, even if the invoicing information is identical to the delivery information, please contact us as soon as possible by telephone at (727) 537-0337 from Monday to Friday 9:00 a.m. to 6 p.m. ET or by email under the “Contact us” section.




EXCHANGES & RETURNS:


Gifting: Only an exchange for a product of an equal or higher value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact us as soon as possible by telephone at (727) 537-0337 from Monday to Friday 9:00 a.m. to 6 p.m. ET or by email under the “Contact us” section. They will then be emailed a prepaid return label. Returns & Exchange: Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return. Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via FedEx using our system of pre-paid return labels. Certain items are not available for return or exchange and will be noted on the item before purchase.




PARTNER PROGRAMS:


If you are an interior designer or architect inquiring about our partners program, you may email us with your contact information. We will be in touch to provide you with eligibility requirements and other detailed information. Accredited interior designers and architects are welcome to join the Kirk & Baker Inc. Partners Program. Retailers, commercial developers and product designers may inquire for other opportunities with us. Kirk & Baker Inc. is required to collect sales tax in accordance with state laws. If you have further questions, you may contact us at legal@kirkandbaker.com